Qos|cWork tracking
Who has taken it on, when it is due, where it came from and how it turned out. Work tracked in Qos is more than a title.
What work takes place in Qos?
From everyday follow-up to learning, field work and approvals, the work moves forward with its people, information and records.
Work tracking
Inspection finding → follow-up work → outcome record
Assessments
When assessing work, a process or a site, observations, assumptions and proposals are different things. Qos keeps them separate and helps track the current state alongside the reasons for the intended change.
Improvement
Accepting a proposal, completing work and resolving a problem are different outcomes. Qos preserves that distinction and tracks the basis for a change and how its effect was assessed.
Analytics
The value of an analysis is not only in the number it produces. The data used, the method applied and how the result was reviewed also matter. Qos offers an analysis flow that preserves these relationships.
Approvals
Who reviewed a request and why it was returned matter as much as its acceptance. Qos keeps the work awaiting approval, the decision makers and the decision history connected.
Risks and obligations
Noticing an issue does not mean it has been addressed. Qos tracks risks and opportunities, measures to take and obligations to fulfill, together with their owners, dates and implementation records.
Information and documents
Decision in a conversation → document → reading task
Documents
It begins with a decision, is developed together and evolves through new versions. Its value emerges when it reaches the person who needs it and becomes part of the work.
Information ownership and flow
Customer information may be in an application, a report in a spreadsheet and an instruction in a file. Qos helps define who is responsible for important types of information, where the authoritative record is kept and how the information moves through the work.
Learning and development
Information source → learning content → employee
Learning
Preparing content, assigning it to the right person, tracking learning and evaluating results. In Qos, learning is a workflow that goes beyond sharing files.
People and organization
On the same day, a person can own a task, attend a course and submit a leave request. Qos uses shared people and unit information across this work while handling personnel records and the employee's participation through the portal separately.
Field work and resources
Area / asset → maintenance work → outcome record
Inspections
What to examine, what was seen on site, which work arose and how the outcome was shared. Qos connects these parts of an inspection.
Maintenance
What needs doing to which equipment, who will take on the work, which materials are needed and how the result will be recorded. Qos brings these parts of maintenance together with the relevant area and equipment.
Spatial management
An area's boundaries, equipment locations and the work linked to them. In Qos, a plan is a working surface where physical places and their related records can be viewed together.
Assets
Qos tracks equipment identity, components, location history and related records together. Maintenance, documents and follow-up work reference the same equipment.
Resources
The people, equipment, materials or capacity needed to do a job. In Qos, the need, the resources set aside and their actual use are tracked without losing their connections.
Calibration
Qos provides record and maintenance workflows for tracking measuring instruments' calibration dates, results and supporting information alongside the relevant equipment.
Metering and consumption
Qos tracks meter readings alongside the relevant area and equipment. Daily and monthly consumption, main-to-submeter differences and defined thresholds draw on the same measurement records.
Sustainability
Where energy, water and other environmental data comes from, which site it belongs to and how it is assessed. Qos's direction in sustainability is to bring this information together on a traceable basis.
Participation and communication
Conversation → related task → responsible person
Communication / Loop
Decisions, files and tasks often begin in a conversation. Loop preserves the connection between that conversation and the work in Qos.
Portals
An employee’s task, a record followed by a customer and a document expected from a supplier serve different needs. Qos approaches participation around the work relevant to each person.
Customer relationships
How a request began, what was discussed and which expectations were accepted also shape the work that follows. Qos tracks customer records, conversations and sales opportunities together. Satisfaction and complaint records reveal another side of the relationship.
Supplier relationships
Knowing a supplier means more than recording company details. Qos links qualification assessments, periodic performance, orders and acceptance checks to the supplier. The basis for a decision to work together can be found at the next review too.
AI and automation
Related record → AI suggestion → review / authorized action
AI and automation
Getting help on a relevant record, setting a rule for recurring work or reaching Qos from a suitable AI tool. Different parts of the same way of working, each with its own purpose and permissions.
Integrations
Through supported connections, Qos can receive information from other systems and enable data to be sent to them. Connection scope, record mappings and transfer status are tracked separately.
Access and activity history
Qos supports defining users' roles and the scope in which those roles apply, and reviewing the history of recorded actions.